Consumer Protection
Consumer damage relief services — the 1372 Consumer Counseling Center and e-commerce dispute mediation.
Search currently only covers Korean-language content.
7 services
1372 Consumer Counseling Center
A counseling and mediation channel under the Korea Fair Trade Commission for consumer damage related to online shopping and contracts
Phone weekdays 09:00-18:00, online anytime
Operated by · 한국소비자원
Cost · Free
Electronic Commerce Dispute Mediation Committee
A committee under the Korea Internet & Security Agency that mediates e-commerce disputes - such as online shopping payment and refund issues - for free
Weekdays 10:00-12:00, 14:00-17:00
Operated by · 한국인터넷진흥원
Cost · Free
FINE Financial Consumer Information Portal
A Financial Supervisory Service portal covering everything from finding unclaimed financial assets to voice-phishing prevention and comparing financial products
24 hours
Operated by · 금융감독원
Cost · Free
Personal Information Infringement Report Center (118)
A Korea Internet & Security Agency (KISA) channel for reporting and getting counseling on personal-information leaks or misuse
Weekdays 09:00-18:00
Operated by · 한국인터넷진흥원(KISA)
Cost · Free
Content Dispute Mediation Committee
An organization under the Ministry of Culture, Sports and Tourism that mediates payment and refund disputes arising from games, webtoons, OTT services, and other content - for free
Weekdays 09:00-18:00
Operated by · 콘텐츠분쟁조정위원회(문화체육관광부)
Cost · Free
Consumer24
A Korea Consumer Agency portal covering everything from product recall/hazard information to price comparison and filing damage-relief requests
24 hours
Operated by · 한국소비자원
Cost · Free
Integrated Card Point Lookup
A service that lets you check reward points scattered across multiple credit/check cards in one place and cash out even a single point instantly
24 hours
Operated by · 여신금융협회
Cost · Free