Electronic Commerce Dispute Mediation Committee
A committee under the Korea Internet & Security Agency that mediates e-commerce disputes - such as online shopping payment and refund issues - for free
This English text is a plain translation by Yeogida, not official material from the operating agency. Please verify important details on the original Korean page.
No confirmed English-language contact channel was found for this service — phone or in-person contact may only be handled in Korean.
A committee run by the Korea Internet & Security Agency (KISA) that mediates disputes with businesses arising from online shopping, electronic payments, and electronic document use, without going to court. On the website you can use an automated dispute-counseling service or submit a mediation application online, and you can also apply by phone, in person, email, or fax. Submissions through Consumer24 (consumer.go.kr) are also supported. The counseling and intake desk operates on weekday mornings and afternoons.
- Hours
- Weekdays 10:00-12:00, 14:00-17:00
- Cost
- Free
- Operated by
- 한국인터넷진흥원
- Information checked
